Chat Code of Conduct

Last Updated: October 11, 2026

This Code of Conduct governs Jest’s chat services: global chat, the per-App rooms attached to individual Apps, all content submitted to those rooms, and your public identity in chat.

Jest is an 18+ platform. This Code applies to all registered users, to developers and their team members posting in chat (including on behalf of an App), and to Jest staff and contractors participating in chat. It forms part of, and does not replace, the Terms of Service. Where this Code and the Terms conflict, the Terms take precedence. Nothing in this Code limits Jest’s rights under the Terms of Service, including to remove content or to suspend or terminate any account.

Table of Contents

1. Summary
2. Prohibited conduct
3. Enforcement
4. Consequences
5. Reporting violations and appeals
6. Jest’s commitments
7. Changes to this Code

1. Summary

Chat is a public space shared by all users. Two provisions apply to every message and should be understood before posting.

Chat messages are reviewed automatically against this Code, and messages identified as violations are removed. An automated system assesses messages together with the surrounding conversation and removes those that clearly violate a rule in Section 2. A removed message is replaced with a placeholder marking its removal, which is visible to all users including the message’s author.

Repeated removals restrict your access to chat for a limited period, and the restriction grows with recent history. The first removal in any 24 hours is a warning and restricts nothing. A second removal within that period restricts chat for one hour, and a third for 24 hours. These restrictions are applied by the automated system, expire on their own, and are shown to you above the message box. Jest staff review removals separately and may restrict an account beyond this.

2. Prohibited conduct

How these rules are applied. Four principles govern every section below.

• They address conduct, not vocabulary. A word, name, link, or handle appearing in a message is not a violation in itself. What matters is what the sender is doing.
• You are not responsible for another person’s username. Addressing or quoting a user by their username is never a violation, whatever that username contains.
• Ambiguity is not a violation. Where a message could reasonably be read as permitted, it is treated as permitted.
• The permitted lists are illustrative. They give the clearest cases on the right side of each line; conduct absent from them is not thereby prohibited.

2.1 Illegal and regulated goods

Jest chat can’t be used to buy, sell or trade illegal or regulated goods.

Not permitted:

• Buying, selling, trading, giving away, advertising, sourcing, shipping or arranging delivery of:
  • controlled substances or drugs of any kind, or seeds, clones or other material to grow them
  • drug paraphernalia or cultivation equipment
  • prescription medication outside a licensed pharmacy
  • weapons, ammunition or explosives
  • alcohol, tobacco, vaping or nicotine products sold between users
  • counterfeit, stolen or otherwise illegally obtained goods
  • stolen or compromised accounts, credentials or payment details
• Doing any of the above using coded language, emojis, deliberate misspellings or “hypothetical” framing.
• Pointing people to another app, site or a supplier to complete a deal like this.

Permitted:

• Naming a substance, or saying you use or have used one.
• Saying you’d like one, without asking anyone in chat to provide it.
• Discussing dealers, prices, availability or the law in general terms.
• Jokes and stories involving drugs or drinking.

How we apply it. This rule is about transactions, not conversation. A message breaks it only if someone offers to supply something, asks to get it, names a price, or arranges payment or delivery, and the offer or request is aimed at people in chat or connects them with a supplier. Offering to ship a controlled substance, including across state or national borders, is the most serious violation of this Code.

2.2 Promotion and advertising

Chat is for talking with other users, not for advertising. Ads and sales pitches crowd out conversation, make chat less enjoyable for everyone, and can expose users to scams.

Not permitted:

• Selling or soliciting paid products, services, or opportunities. This includes offering items for sale, requesting payment, promoting paid sign-ups or affiliate links, making earnings claims (e.g., “make $500 a week from home”), and recruiting for multi-level marketing, pyramid schemes, or other money-making opportunities.
• Repeated or spammy promotion. Don’t repeatedly promote the same thing, even with different wording. This includes repeatedly sharing your Discord server, another platform, or Jest referral link, or repeatedly urging users to quit an app or leave Jest.

Permitted:

• Talking about products, games and other platforms, including recommending a competitor over Jest, and mentioning your own business when it’s relevant to the conversation.
• Posting a link or invite (such as a Discord server, your social profile or another platform) or answering someone’s question with one.
• Inviting users to a guild, clan, squad or community when nothing is being sold.
• Sharing Apps on Jest, including your own, and your Jest referral link and its reward.
• Criticizing Jest or any App, even harshly.
• Saying you’re quitting an App, leaving Jest or not spending money, and encouraging others to do the same.

How we apply it. A single message breaks this rule only if it’s clearly selling something (it offers something for sale, or includes a price, a request for payment, a sign-up or an earnings claim). Otherwise, what matters is the same person repeating the same thing. Holding an opinion, criticizing Jest or a developer, or many users agreeing with each other is never a violation. Other sections still apply to campaigns: calling for chargebacks is covered by Section 2.6, and abuse or threats by Section 2.3.

2.3 Harassment, hate and threats

This rule covers conduct that is genuinely abusive. Insults and heated arguments are a normal part of public chat and aren’t violations on their own.

Not permitted:

• Slurs or severe personal abuse aimed at anyone, including because of their race, ethnicity, national origin, religion, disability, age, sex, gender identity or sexual orientation.
• Threatening violence, or encouraging anyone to harm themselves or others.
• Persistently targeting one person: repeated abusive messages, following them between rooms, contacting them after being asked to stop, or joining others in piling on.
• Sexual or violent content about a real, identifiable person.
• Making a room unusable for a particular user, even if no single message would break this rule.

Permitted:

• Occasional or mild insults, and swearing out of frustration.
• Trash talk, and criticizing how someone plays.
• Heated disagreement.
• Criticizing or insulting an App, a character in an App, or Jest itself. This rule protects people, not fictional characters.

2.4 Sexual content

Jest is an 18+ platform, but chat is a public space, not an adult platform. This rule is about how something is said and who it’s aimed at, not about sex as a topic.

Not permitted:

• Crude or graphic sexual language, meaning explicit descriptions of sex acts or crude references to genitals, whether or not it’s aimed at anyone.
• Sexual content aimed at someone who didn’t invite it, including propositions and describing sex acts involving them, even as an insult or trash talk.
• Sexual content involving anyone who appears to be a minor. This leads to immediate, permanent removal from Jest and a report to the National Center for Missing & Exploited Children and other appropriate authorities, as required by law, with no right of appeal.
• Sexually explicit images, or links to adult content.

Permitted:

• Talking about sex, attraction or bodies in ordinary conversation.
• Saying a person or character is attractive, or describing a character’s appearance in non-graphic terms.
• Requests and opinions about game characters, including asking developers for more attractive ones.
• Innuendo and double meanings.

2.5 Privacy and personal information

Not permitted:

• Posting someone else’s private information, such as their legal name, address, workplace, phone number, financial details or account credentials, without their clear consent, whether or not they use Jest.
• Republishing private conversations to expose someone, or threatening to.

Permitted: sharing your own contact details (see Section 2.2). Global chat is public, so others can screenshot and share what you post. Be careful with your own information.

2.6 Scams, fraud and real-money trading

This rule covers running a scheme or committing fraud, not talking about money.

Not permitted:

• Running scams, phishing, fake giveaways, or investment or money-making schemes.
• Asking other users for payments, gift cards, cryptocurrency or donations.
• Buying, selling or trading Jest accounts, or trading in-app items or currency for real money outside official Jest features.
• Reversing a payment you authorized and received by misleading your bank, card issuer or payment provider, whether as a chargeback, a dispute or a refund claim.
• Calling on others to file chargebacks or disputes for purchases they made and received, for any reason, including as a protest. This is payment fraud, it costs both the developer and Jest, and organizing it is as serious as doing it. Section 2.2 lists the ways to protest that are allowed.
• Misrepresenting where a link goes.
• Organizing or recruiting others into any of the above.

Permitted:

• Talking about prices, purchases and shopping.
• Talking about devices, phone numbers or accounts, without offering to buy or sell any.
• Describing a scam that happened elsewhere, and warning others about one.
• Disputing a charge you didn’t authorize, or one where you didn’t receive what you paid for, and asking how. This includes several users who paid and got nothing agreeing to dispute together.
• Saying you want a refund, that you asked for one, or that you were refused.

2.7 Impersonation

Not permitted:

• Pretending to be Jest staff, a Jest moderator, or an App developer you’re not.
• Impersonating another user, or using a username, avatar or flair meant to be mistaken for theirs.

Official Jest messages in chat are labeled as such.

2.8 Spam, flooding and automation

This rule is about posting so much that a room becomes unusable, not about content others may find annoying.

Not permitted:

• Spamming or flooding a room so that it drowns out conversation: the same message over and over (for example, “anyone want to trade??” ten times in a row in global chat), meaningless characters, or bulk text that buries what others are saying.
• Using bots, scripts or automation to post in chat.
• Getting around rate limits, or evading moderation to post content this Code prohibits.

Permitted:

• Chatting in short bursts, or splitting a sentence across several messages.
• Banter, wordplay, nonsense humor, in-jokes, song lyrics and word games.
• Repeating a word for emphasis.
• Fast back-and-forth in an active conversation.
• Rewording or reposting a message that was removed by mistake.

2.9 Getting around enforcement

Not permitted:

• Creating new accounts, or using someone else’s, to get around a chat restriction on your account. Accounts used this way may be terminated, along with the original account.

Permitted: appealing a restriction under Section 5.

2.10 Deception and harmful misinformation

This rule covers lying to mislead people, and false claims that put people at risk. It isn’t about being right, and it’s never used to settle a disagreement about facts.

Not permitted:

• Knowingly posting false information to mislead others, for example:
  • fake screenshots, quotes, chat logs or moderation records presented as real
  • made-up announcements, rule changes, moderation decisions, bans, payouts, prices, drop rates or security incidents about Jest or an App, presented as fact rather than as rumor or opinion
• Posting false claims that could put someone at risk if they acted on them, whether or not you know they’re false, for example:
  • dangerous health, medicine, drug or safety advice
  • false claims that a real, identifiable person committed a crime
  • false warnings about accounts, payments or security that lead people to expose their money or personal information

Permitted:

• Being wrong, even confidently.
• Rumors, leaks and speculation about an App, an update or Jest, offered as such.
• Jokes, sarcasm, satire, exaggeration, trolling and obvious nonsense.
• Opinions and criticism about Jest or an App, including good-faith claims that an App is rigged, unfair, broken or not worth the money.
• Political, religious and conspiracy-theory discussion, however unpopular.
• Repeating something false you believe is true, when it carries no realistic risk of serious harm.
• Correcting others and arguing about who’s right.

How we apply it. A message breaks this rule only if the sender knows the claim is false and is trying to mislead, or it’s a risky false claim of the kind in the second bullet. That has to be clear from the message and the conversation around it. It isn’t assumed from the topic, from the claim being disputed, or from Jest disliking it, and general discussion of a contested topic isn’t covered, even if the sender’s view is wrong. Impersonation is covered by Section 2.7 and scams by Section 2.6.

3. Enforcement

Chat messages are reviewed by an automated system that classifies them, together with the surrounding conversation, against Section 2. Messages the system identifies as clear violations are removed without prior review by a member of staff. Removal redacts the message content and replaces it with a placeholder visible to all users, including the message’s author.

Removals also carry an automatic consequence of their own: a second removal within 24 hours restricts chat for a limited period, as Section 4 sets out. Jest staff review removals as a second layer, and reverse those found to be incorrect. This review does not depend on the user appealing. Where the conduct warrants more, staff may restrict the account’s access to chat.

Automated review covers the text of messages and images shared to chat. It does not extend to every provision of Section 2: conduct only evidenced outside chat, and whether a claim about Jest or about an App is true under Section 2.10, are addressed by staff review and by user reports. A rule in Section 2 applies whether or not the automated system is capable of detecting a breach of it.

Jest retains chat records, moderation decisions, and any reversal of those decisions for the purposes of enforcement, legal compliance, and appeals. These records are kept for as long as reasonably necessary for those purposes, as described in the Privacy Notice. Where conduct in chat appears to involve serious criminal activity, Jest may preserve the relevant records and report them to law enforcement, as provided in Section 8 of the Terms of Service.

4. Consequences

Three consequences apply under this Code: removal of a message and time-limited restriction of chat access, both applied automatically, and restriction applied by Jest staff.

Message removal. The message content is removed and replaced with a placeholder indicating that a message was removed. The placeholder is visible to all users, including the message’s author — removal is not carried out silently. A removal can be reversed by Jest staff: where review or an appeal finds it incorrect, the message is restored to the room and any restriction that counted it is recalculated, and lifted where nothing else supports it. Reversal restores every message removed by the same decision.

Time-limited restriction. Removals are counted over a rolling 24 hours. The first restricts nothing: it is a warning, shown to you above the message box together with what a further removal would cost. A second removal within 24 hours restricts chat for one hour, and a third for 24 hours; several messages removed by a single decision count once. While restricted you cannot send messages, add reactions, or share screenshots to chat. You continue to see the room, and your account, Apps, progress, and purchases are unaffected. The restriction expires by itself at the time shown to you, and Jest staff may end it earlier — where they do, the removals behind it stop counting towards any further restriction. It applies across all chat rooms.

Staff restriction. Where the conduct warrants more than the above, your messages cease to be visible to other users, including messages already posted. Your own messages remain visible to you, and chat will otherwise appear unchanged from your perspective. No other aspect of your account is affected — accounts, Apps, progress, and purchases are unaffected, and Apps remain available. This restriction does not expire automatically; it remains in effect until lifted by a member of Jest staff.

Removal applies to individual messages rather than to accounts, and applies equally to all violations of this Code. The time-limited restriction is counted from removals alone: it does not vary with which rule was broken, and only the number of removals in the preceding 24 hours determines it.

Action beyond chat. In cases involving the most serious conduct — the supply of controlled substances, sexual content involving minors, credible threats of violence, or coordinated fraud — Jest may additionally terminate the account and refer records to law enforcement under Section 8 of the Terms of Service. Such decisions are made by Jest staff rather than by the automated system.

5. Reporting violations and appeals

Users are encouraged to report conduct that violates this Code. Reports are treated as confidential, except where disclosure is required by law or necessary to protect someone’s safety, and Jest does not otherwise disclose the identity of a reporting user to the user reported. Report a message using the Report option on that message, or email support@jest.com identifying the room, the approximate time, and the username concerned, and including a screenshot where available.

Automated review does not identify every violation, particularly coded language and conduct that is only apparent across a series of messages. User reports remain the primary means of identifying these cases.

Where you believe a person to be in immediate danger, contact your local emergency services before contacting Jest.

Users should not attempt to investigate a violation independently or organize a response in chat. Doing so impedes resolution and may itself constitute a violation of Section 2.3. Reports submitted in bad faith, or used as a means of harassment, are themselves violations of this Code.

Appeals. Because the initial decision is made by an automated system rather than by a member of staff, appeals are an expected part of this process. Send appeals to support@jest.com, including your username and the phone number associated with your account, and setting out the circumstances from your perspective. No time limit applies. A member of Jest staff will review the messages concerned. Where a removal was incorrect it is reversed, which restores the message and recalculates any restriction counted from it. Where a restriction was otherwise applied in error, it will be lifted and chat access restored.

6. Jest’s commitments

This Code imposes obligations on users. Jest accepts the following corresponding obligations:

• Visible removal. A message removed by the automated system is marked as removed rather than deleted without trace, so that its author can see action has been taken.
• Human review of automated decisions. Jest staff review removals made by the automated system, and reverse those found to be incorrect, whether or not the user appeals.
• Automatic restrictions are limited and visible. A restriction applied without staff review lasts at most 24 hours, expires by itself, and is shown to you in chat with the reason and the appeal route. A restriction that does not expire is applied only by a member of staff who has reviewed the messages concerned.
• A reversal undoes what it caused. Where staff reverse a removal, the restriction counted from it is recalculated in your favour, never against.
• Review of user reports. User reports are reviewed by Jest staff.
• Publication of changes. Every change to this Code is recorded in Section 7, and the current version is published on this page.
• Application to Jest staff. Jest staff participating in chat are bound by this Code, and staff moderation decisions are recorded and subject to internal review.

7. Changes to this Code

August 13, 2026 — initial version, published alongside automated chat moderation.

August 20, 2026 — Section 2.3 clarified: answering another player’s questions about your own business, products or store is permitted. Unprompted commercial pitches remain prohibited.

August 29, 2026 — Section 2.3 revised: mentioning your own business where relevant to the conversation, and inviting players to a guild, squad or community where nothing is sold, are permitted. A single message is commercial solicitation only where it carries a sale, price, payment, sign-up or earnings claim on its face.

September 2, 2026 — Section 2.3 extended to campaigns pressing players to leave or boycott a game hosted on Jest, with criticism and organized protest expressly permitted. Section 2.7 extended to chargeback and payment-reversal fraud, and to organizing it. Section 2.11 added, covering deliberate deception and harmful misinformation. Section 6 no longer undertakes to announce changes in chat.

September 3, 2026 — Section 4 revised: removals within a rolling 24 hours now carry escalating time-limited chat restrictions, applied automatically and expiring by themselves, and a removal can be reversed by staff, which restores the message and recalculates the restriction. Sections 1, 5 and 6 updated to match.

October 11, 2026 — Introduction clarified: the Code applies to developers posting in chat, and nothing in it limits Jest’s rights under the Terms of Service. Section 2.4 names the National Center for Missing & Exploited Children. Section 2.9: circumventing accounts may be terminated. Section 4: planned-changes note removed. Section 5: in-app reporting added, appeal instructions no longer require an email address, and report confidentiality is subject to legal and safety exceptions. Section 3: automated review now stated to cover images shared to chat. Terminology updated throughout: “game” → “App” and “player” → “user”. Section 6: review commitments reworded. All of Section 2 reorganized into “Not permitted” and “Permitted” lists in plain language; what each rule allows is unchanged. The former Section 2.2 (off-platform activity) removed, with Section 2.1 now covering pointing people elsewhere to complete a deal; the remaining sections renumbered 2.2–2.10. Section 2.2 renamed “Promotion and advertising” and Section 2.8 “Spam, flooding and automation”.